Last updated: September 14, 2026
This Refund Policy explains when and how payments for the Lockr Premium subscription on Lockr.net, operated by Gaea Operations GmbH (“Gaea”, “we”, “our”, “us”), can be refunded.
Gaea Operations GmbH
Neuer Wall 10
20354 Hamburg, Germany
Registered at: Hamburg Local Court · HRB 193592
Email: [email protected]
This policy applies to all payments made for the Lockr Premium subscription, including the introductory trial and all recurring plans (monthly and yearly, as well as legacy weekly and quarterly subscriptions), regardless of the payment method used (card, PayPal, or other supported methods).
Unless stated otherwise at checkout, Lockr Premium starts with a low-priced 1-day trial that automatically renews into a paid monthly subscription at the price shown at checkout, and continues to renew automatically until cancelled. The trial duration and the renewal price are always displayed on the checkout page before you pay. You can cancel at any time before a renewal to avoid further charges.
We handle refund requests actively and fairly. All refund requests are submitted and processed exclusively through our self-service portal:
Enter the email address you used at checkout — the portal will show the subscription and charges linked to it, and you can cancel your subscription and request a refund for a charge directly there. If you are not sure which email address you used, you can simply try your email addresses one after another.
Refunds cannot be requested or processed by email. Our support team cannot approve, deny, or look into individual refunds over email and cannot share further details about individual charges — the portal is the only channel through which refunds are reviewed and processed.
Approved refunds are issued to the original payment method. Depending on your bank or payment provider, it can take up to 10 business days for a refund to appear on your statement. Cancelling your subscription stops future charges but is not itself a refund — a refund for a past charge must be requested separately through the portal.
If you are a consumer in the EU/EEA, you have a statutory right to withdraw from the contract within 14 days of purchase. By starting the subscription, you request immediate access to the service; where you exercise the right of withdrawal after use has begun, a proportionate deduction for the service already provided may apply as permitted by law. The self-service portal is the fastest way to exercise this right; you may also contact us at [email protected].
Please use the self-service portal before opening a dispute or chargeback with your bank or payment provider — refund requests through the portal are resolved considerably faster than a formal dispute. Where a dispute is opened, we respond to the payment provider with the purchase evidence (checkout records and timestamps).
We may update this Refund Policy from time to time to reflect legal, technical, or operational changes. The latest version is always available at lockr.net/refund-policy.
Gaea Operations GmbH · Neuer Wall 10 · 20354 Hamburg, Germany
Email: [email protected]